Where do I find an overview over my invoices and my payment information?
If you have an agreement, you will find an overview of your invoices and your payment information on "My page".
Log in to "My page" and click on "Invoice" in the menu. Here you can see the invoice, payment information and a specification with passing details.
How do I order eFaktura/AvtaleGiro?
You can arrange to have an agreement for eFaktura or AvtaleGiro (direct debit) in your online bank.
The next time you pay an invoice from us in your online bank, you will be asked if you wish to make an agreement for eFaktura/AvtaleGiro. Please confirm this, and you will receive the next invoice as eFaktura/Avtalegiro.
Your reference for eFaktura is your customer number with "00" added in front.
I am qualified for exemption, but still receive invoices.
To be registered with free passages in our toll projects, you have to subscribe for an exemption agreement.
With an exemption agreement you will no longer receive invoices for passages in toll projects where you are exempted from payment.
How to subscribe for an exemption agreement:
How to proceed to acquire an exemption agreement:
1. I have a regular agreement which I want to change to an exemption agreement: Send an inquiry via "My page" or contact form. Please state your vehicle registration number, tag number og attach documentation.
When you register your parking permit or electric vehicle/hydrogen vehicle, you will automatically be exempted from payment where this applies.
The exemption arrangement is statutory and applies to: Buses in concessional routes, emergency vehicles, embassy vehicles, electric vehicles, hydrogen vehicles with fuel code 5 and disabled persons with valid parking permit.
If you have a parking permit for disabled persons, you are exempted from payment in toll projects connected to cities. There is no exemption given for road-, bridge- and tunnel projects.
How can I verify that I receive the discount I am entitled to?
You can collect details about the passages on your agreement in "My page".
I don’t have access to my passage details.
If you cannot access your passage details on "My page", it could be because you have requested automatic deletion of you passage details («untraceable agreement») when you subscribed for an agreement with us. This means that all passage details on your subscription will be automatically deleted once the passage is charged to your account.
I have received an invoice for a vehicle I have sold.
If you have sold your vehicle, but neglected to notify the Toll road company, you risk receiving invoices for passages made by the new owner.
Your agreement is tied to your licence plate number. If you do not notify the Toll road company about the transfer from one vehicle to another, you will still receive invoices for your old vehicle.
I have received invoice for a passage in a toll station where I haven’t been. What has happened?
If you have received an invoice for a passage in a toll station where you have not been, it might be that the licence plate has been misread.
If the vehicle does not have an AutoPASS-tag, the licence plate is photographed during the passage. Errors can occur where the system misreads a number or a letter, with the consequence that a vehicle owner can receive an invoice for passages he or she did not make.
If you think this has happened to you, please contact our customer service centre.